Description

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Social Work: Strength-Based Practice in Hospital Case Management
Bonnie Geld, MSW
Shawna Grossman Kates, MSW, MBA, CMAC

Contributors:
Matt Boettcher, LMSW-AP, LCSW, MSW
Linda Brandeis, ACSW, LICSW
Eleni Carr, MBA, LICSW
Scott Ferguson, MSW, LCSW, ACM
Jeanette Foster, MSW, LISW-S
Theresa E. Jenner, MSW, LICSW
Jill Karnes, MS, MSW, LISW-S
Dara Kates Katz, LCSW, ACSW
Evelyn Mascare as, ASW
Lori McCullough, MSW, LISW-S, C-
Renee Michelsen, MSS,
Lawrence Pellegrini, MSW, MPA, and PhD candidate
Nancy Shendell-Falik, RN, MA
Roy Sittig, MD, SFHM
June Stark, RN, BSN,
Vicki Weiner, MSW, MA, LCSW, CCM

Social workers and case managers work to identify resources to meet primary social welfare needs; at their core, they demonstrate key skills of assessing, brokering, engaging, partnering, risk managing, and problem solving. However, many case management managers and directors need help understanding the social work done in their departments as well as pinpointing what support or mentoring social workers need. Case management directors don't always know how to align social workers and RN case managers to maximize care coordination, discharge planning, and other case management functions for patients. To make matters worse, there is a lack of resources for managing social work programs and the activities that are shared between case managers and social workers.

Social Work: Strength-Based Practice in Hospital Case Management will help case managers manage their social work resources and staff members to achieve optimal results as well as maximize the social work being done in their departments. This resource will offer insight into the critical role, contributing value, and significant need of social workers within the healthcare continuum. It will address capitalizing not only on social work strengths but also on valuable tools used to demonstrate measurable care management outcomes.

This resource will also present the nursing staff's important perspective and offer suggestions on developing and supporting essential synergies between social work and multidisciplinary teams.

Table of Contents

1. Introduction
2. Components of Hospital Social Work
3. Capitalizing on Social Work Skills and Strengths in Case Management
4. Social Work Models in Healthcare
5. Professional Development
6. The Value of Social Work Practice
7. Tying Social Work to Outcomes
8. Partnerships and Department Collaborators
9. Leadership Breaking the Social Work Glass Ceiling in Healthcare
10. Widening the Landscape
11. Conclusion

Who should read this book?

• Case managers
• Case management directors and managers
• Social workers
• Nurse directors and managers
• Care management directors and managers
• Nurses

About the Author

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Bonnie Geld, MSW, vice president of The Center for Case Management in Wellesley, Massachusetts, brings more than 20 years' experience in the area of case management with a focus on process improvement, team building, and successfully integrating the social work and registered nurse (RN) roles. Geld was a director of care management in Minneapolis, and has developed and implemented successful care management programs in other states, both in large adult systems in Oklahoma and children's health systems in Texas. She has launched a variety of educational programs and workshops on promoting team interventions, rapid cycle assessments, and integrated care planning. Shawna Grossman Kates, MSW, MBA, LSW, CMAC, has had long-standing career in healthcare in both Pennsylvania and New Jersey, with emphasis in executive leadership, including oversight for care management, utilization, social work, discharge panning, family services, child life, language services, and patient advocacy. As a consultant for The Center for Case Management, Kates offers both short-term, rapid program implementation of case management processes, as well as interim leadership. Kates' expertise lies in the development of patient care delivery models, revenue cycle and financial recovery, patient-centered care, and care coordination and transition with a focus on enhancing and distinguishing the role of social work.