Description

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This book explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events. Through a combination of qualitative and quantitative methods of data collection and analysis the book offers an innovative approach to the study of politeness.

About the Author

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Vera Freytag is a Consumer Interaction Specialist for Beiersdorf AG in Germany. Her research interests include CMC, business discourse, sociolinguistics and politeness.